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Cancellation Policy
Understand refund windows before cancelling
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Free Cancellation
More than 2 hours before
Cancel up to 2 hours before service start time and receive a full refund with no questions asked.
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Late Cancellation
1–2 hours before
Cancelling 1 to 2 hours before the scheduled time incurs a 50% cancellation fee.
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No Refund
Less than 1 hour / No-show
Cancellations within 1 hour of service or no-shows are not eligible for a refund.
timelineCancellation Windows
FreeBefore service(2+ hrs away)
50% off1–2 hrs
No refund< 1 hr
Booking created2 hrs before1 hr beforeService time
Emergency & Weather Exceptions
Cancellations due to severe weather, medical emergencies, or natural disasters are reviewed case by case. Contact support with documentation and we'll process a full refund within 48 hours.
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